You must give EPAL
at least three days’ notice of your intention to terminate the contract.
You can terminate the contract via the EPAL site, at EPAL shops or by letter or fax, stating:
- Meter reading
- Date and the address of the place for which you want to terminate the contract and have the water cut off
- Customer’s name and Customer number
- Address to which the final Water Bill (or credit note) should be sent
In the case of
companies, notice to terminate the contract must always be given
in writing.
If you move home and fail to inform EPAL, you will continue to be responsible for the bills at the old address.
Important
The customer must be present at the address on the termination date. If the water cannot be cut off because we are unable to gain access to the address, the termination will not be valid and the customer will continue to be responsible for the bills at that address.
Form for termination of contract