Smart efficiency

What is it

waterbeep® is an innovative service in Portugal through which it is possible to give customers information about their water consumption, allowing them to optimise the use of water in their homes or businesses.

This service also includes alerts, sent by text message and/or email, warning of abnormal water consumption and even possible bursts, therefore allowing the customer to minimise losses and unnecessary use of water.

What can it do

waterbeep® has four options, with different levels of detail in the information, allowing customers to select the one that best suits their needs.

In September 2018, EPAL launched waterbeep local, designed specifically to support Water Management Entities and Municipalities in Portugal or abroad, helping to detect atypical situations of water leakage, allowing to minimize consumption and eliminate waste of this resource with significant economic and environmental impact.

Alerts

The waterbeep® plus, pro, premium and local options allow the sending of alerts to customers,  Water Management Entities and Municipalities the following occur:

• Significant deviations from the usual pattern of water consumption
• Incidences of continuous water consumption during an extended period of time, which may be a sign of bursts or open/broken equipment

Alerts parameters are pre-defined by the Water Management Entity specifically for each location, and can be customised by the customer, Water Management Entities and Municipalities at any time.

Features 

What you can do
Check the billed water consumption in recent months	✓	✓	✓	✓	✓
Discover the average daily consumption per person and compare it with the typical Lisbon figures	✓	✓
Meter reading	Read by the Customer, with online validation	Read automatically via telemetry	Read automatically via telemetry	Read automatically via telemetry	Read automatically via telemetry
Graphically track the evolution of readings made in the last 30 days	✓
See the evolution of the consumption over the choice of the customer		✓	✓	✓	✓
Check the water consumption in the last 30 days and in seven days		✓	✓	✓	✓
See the water consumption for the previous day, with data available for every 15 minutes			✓	✓	✓
Receive consumption alerts		✓	✓	✓	✓
Receive water consumption information in a customised file				✓	✓

Contacts

EPAL – Empresa Portuguesa das Águas Livres, S.A.
Departamento de Clientes, Produtos e Serviços
Av. da Liberdade, 24
1250-144 Lisbon

Telephone | +351 213 251 000
Email | [email protected]
Site | waterbeep®