EPAL

Billing
- Water Bill

Get to know your bill

Know your invoice

Document number (invoice/credit note), billing period and date of issue
Name and address where Water Bill is sent
Number of Customer Account for payment of document (invoice/credit note)
Customer identification and place of supply
Customer code, taxpayer number and class/type of bill
Description of meter readings (previous and current), consumption and type of billing (real and/or estimated consumption)
Water Bills
- Billed water | Varies according to the scale of charges and type of consumption
- Service charge | A variable monthly figure depending on the calibre of the meter installed (15mm, 20mm, etc) and the type of consumption (domestic or non domestic) which pays for the cost of providing access to the direct water service. In other words, a sum intended to compensate EPAL for the relative costs of the construction, maintenance and amplification of the necessary infrastructures and providing the water supply service
Third Party Bills
- Lisbon City Council Supplement (CML) | A figure calculated on the number of cubic meters of water charged to compensate for collective municipal consumption considered to be in the general interest of the public (street washing, watering gardens, etc)
- Sewerage charge (CML) | The figure includes a fixed and variable amount calculated on the number of cubic meters of water charge which is to pay for services provided by the CML in the conservation and treatment of sewage and waste water
- Water Extraction Tax | A figure calculated on the number of cubic meters of water charged to support the Administração da Região Hidrográfica do Tejo, I.P. (Administration of the Tagus Hydrographic Region) and the Instituto da Agua, IP (INAG) (Water Institute) in the financing of activities aimed at the management and protection of water resources
Services provided | Description of services carried out by EPAL
Total amount due (invoice/credit note)
Addicional Messages
EPAL contact numbers

Summary of Document and Customer Account
Customer Messages
Summary of document (invoice/credit note) | Describes the amounts referring to water bills, CML bills, services provided, and VAT and shows the total amount due. This document is shown in detail on the other side
Time limit for reporting meter readings on the 800 201 101 (toll-free line)
Customer Account | Describes the documents outstanding (invoices and/or credit notes) on the date the water Bill was issued
Total amount payable/receivable
Time limit for payment/reception
Last reading made and charged by EPAL
Date of next meter reading
Detachable bill payment stub regarding type of payment of the Customer Account (in the case of an invoice)

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