This service informs you of the water consumption in your residence, shop, industry or office, and enables you to monitor its evolution throughout time. You may also take advantage of notices sent whenever you have an unusual water consumption.

There are four modes available for this service:

waterbeep home

• Look up your water consumption for the last months
• Calculate your average daily consumption per person and compare it to the normal figures in Lisbon
• Communicate meter readings, which are validated online
• Monitor a graph and evolution of meter readings for the last 30 days

Please Note | The higher the number of meter readings communicated by the customer, the more detailed this information will be.

waterbeep plus

• Look up your water consumption for the last months
• View your water consumption for the last 30 days and 7 days
• Calculate your average daily consumption per person and compare it to the normal figures in their area
• View consumption development for the intended period of analysis

Please Note | Information made available in this mode is obtained resorting to telemetry.

waterbeep pro

• Look up your water consumption for the last months
• View your water consumption for the last 30 days, 7 days and the previous day with information obtained every 15 minutes
• View your consumption development for the intended period of analysis

Please Note | Information made available in this mode is obtained resorting to telemetry.

waterbeep premium

• Look up your water consumption for the last months
• View your water consumption for the last 30 days, 7 days and the previous day with information obtained every 15 minutes
• View your consumption development for the intended period of analysis

Please Note | Information made available in this mode is obtained resorting to telemetry.

This information shall be made available through an address to be communicated to the customer, where a custom file shall be developed based on the requirements to be agreed with the customer as to facilitate the inclusion of consumption data in the system.

This is available for waterbeep plus, pro, and premium, where notices will be sent via text message and/or email.

These notices are issued whenever the usual water consumption pattern differs and too much consumption for a long period of time, which may indicate leakage or open/broken devices.

Notices are issued in regard to the previous day.

The notice parameters are previously established by EPAL for each location and you may customise them at any given moment.

In order to sign up to waterbeep you only need to register on EPALnet. In order to register you need your Entity code (available in the water bill), taxpayer number, and email address. Then you will receive an email with your username and access code. Registration and use are free of charge.

If you have already registered on EPALnet, then you only need to access waterbeep using the same access codes. Waterbeep home is available for all customers registered on EPALnet.

waterbeep home | free
waterbeep plus | 1 Eur/month*
waterbeep pro | 12 Eur/month*
waterbeep premium | 20 Eur/month*

*VAT is added to this value at the legal rate in force. Up to 50% off in the monthly charge for waterbeep pro and premium. The bigger the water consumption, the bigger the discount (please look up the regulations).

Please Note | Access to waterbeep plus, pro and premium shall be binding for the waterbeep service for at least 24 months, although you may switch modes at any time after informing EPAL, where you shall pay the remaining price until the end of the 24 months.

Waterbeep home is available at any time and it is free of charge. If you have signed up to waterbeep plus, pro or premium, you may cancel the service at any time, although you must pay the remaining price for the 24 months.

You only need to click on "I forgot my password" and enter your Entity code. Then you will receive an email (on the email address you gave when you registered on EPALnet) with your username and access code.

You have to change your access code on EPALnet choosing the option "Change Access". The waterbeep access code is the same one that you use for EPALnet and the myAQUA application, therefore when changing your access code, you will have to do so for all services.

Waterbeep works on Internet Explorer 7 or higher, Firefox and Google Chrome. If you want to take advantage of all application potentials you may use Internet Explorer 9, Firefox 3.6 or higher, and Google Chrome.

Waterbeep has been optomised for 1024x768 resolution.