Information required for setting up the contract
There is no cost to the customer for
setting up the water supply contract. The
following information is essential:
Proof of Identity - Identity Card, Citizen's Card, Passport or Driving License
- Taxpayer Card
Meter reading
If the location has a meter installed, it is mandatory to provide the reading, preferably by photograph.
Customer's Signature
The contract may be signed by the customer or his representative or a person with power of attorney.
Proof of Occupant Identity
Presentation of the following documents:
- Rental Agreement, Lease Deed, Freelease Agreement, Property Title Certificate, Deed of Sale and Purchase, Contract Commitment of Sale and Purchase or Conveyance of Business Lease, in which case, it is necessary to indicate the Land Registry Article and the fraction
- Owner Identification (Name and Tax Number)
SEPA Direct Debit
To choose this method of payment you need to indicate your bank account number -
IBAN - and sign the "SEPA Direct Debit Mandate" provided at the time of signature of the contract.
Family Water Tarif
To take advantage of this tariff designed for families of 5 or more persons, you must present your annual income tax return or the Large Family Card.
Social Water Tariff
Important
The water supply contract is valid from the date of signature.
Updating the contract
To help us provide efficient and personalised service, please keep your details up to date:
- Contract holder's name
- Taxpayer number
- Number of members of the household and type of use (residential, commercial, etc.)
- Contacts (telephone, fax, email)
- Best time to contact you
- Address for delivery of the Water Bill and other correspondence
Thank you for your cooperation. You can contact us via the
EPAL site,
Customer Service Line, "Chat", EPAL shops, or by letter or fax.
Form for signing the contract