myAQUA ® is a free application for smartphones that allows the Customer to check and manage their contract data, send in readings with online validation, check water bills, obtain payment references and pay by MBWay and much more.

It allows the Customer to access more than one contract, allowing information relating to several supply locations to be checked and managed in a simple, convenient way and with a single access code.

CONTRACT MANAGEMENT

• Alter/update contract data (contacts, Tax number, no. of residents);
• Check the request history.

METER READING

• Send in readings, with online validation;
• Check the date of the last reading made by the Company and by the Customer;
• Receive alerts about sending in the reading, with it being possible to customise the frequency (daily, weekly, monthly).

BILLING

• Check if there are bills outstanding (bills and credit notes);
• See all your previous bills, paid or outstanding;
• Obtain Multibanco (MB) payment references, request new ones, if the existing ones are not valid, or even make payments via MBWay;
• Sign up to a SEPA Direct Debit;
• Sign up to the e-Water Bill, with bills being sent by email, and download and save the document as a pdf. 

INTERRUPTIONS IN THE SUPPLY OF WATER

• Advice of interruptions in the supply that affect the Customer’s supply location, with the estimated time of the restoration of the supply.

SUSTAINABLE SERVICES

• Sign up to/access waterbeep®, the service that allows the Customer to track their water consumption.

REPORTING FAULTS

• Report problems related to water quality, water pressure, water leaks, interruptions in the water supply, bursts in the street, among others.

NEWS 

• Find out about EPAL's new procedures, campaigns and latest innovations;
• Give your consent to receiving information about new procedures, products and updates to the technological solutions available.

AND ALSO:

• Online bookings of face-to-face appointments;
• Apply for special water tariffs such as the social tariff and the family tariff.

The last reading will always be the one considered for billing purposes.

Custom notices, that you may change at any given time, for the period of time that is more convenient to you (daily, weekly or monthly), as well as the day and time it is received.

When communicating regular meter readings, customers may monitor the evolution of their water consumption on waterbeep, and the bigger the number of communicated readings, the more detailed your information will be.

Just go to your mobile phone’s app store and install myAQUA®.

To enter the application it is necessary to register with the following data:
• Entity Code (available on your water bill);
• Tax number;
• Email to which the log-in details will be sent.
 
If you are already registered with the EPALnet service, you can enter myAQUA using the same access codes.
 
myAQUA can also already use authentication.gov, allowing access to the application through the Digital Mobile Key. If the customer’s smartphone version allows it, they can also login by faceID or fingerprint.

You need to be connected to the internet in order to access myAQUA.

This application is available for Android phones (version 7.0 or higher) and iPhones (version iOS 9.0 or higher).

You only need to click on 'I forgot my password' and enter your Entity Code. Then you will receive an email (on the email address you gave when you registered on EPALnet) with your username and access code.

When entering your username and access code, please be careful not to press on the space bar or enter other characters. It is not recommended that you copy and paste the text to be entered since there might be an error.

Please Note | If you have changed access codes you must fill in the username with capital letters.

You have to change your access code on EPALnet choosing the option "Change Access". The myAQUA access code is the same one that you use for EPALnet and waterbeep, therefore when changing your access code, you will have to do so for all services.

The Managing Entity must have implemented the AQUAmatrix Commercial Management System.

Yes, myAQUA memorizes access codes only if the user does not log out. If the user log out, the next time you access myAQUA you must re-introduce your access code.