EPAL Help Lines  

Permanent Care

24 hours per day, every day

Customer Help Line

Telephone | +351 213 221 111 (charged as a national rate call)
Email | [email protected]
Customer attendance service, through which you may request the celebration of the supply contract, obtain explanations concerning the water bill or amounts to be paid (debits or credits), request services, ask for information and present complaints, amongst other matters.

Report Meter Readings

Telephone | +351 800 201 101 (toll-free number)
Automated service to notify meter readings (in accordance with the period indicated on the water bill).

Water-Cuts

Telephone | +351 800 222 425 (toll-free number)
Automated service which provides up-to-date information on the cause, location and expected time to correct anomalies in the water supply.

Reporting Leakages in Public Thoroughfares

Telephone | +351 800 201 600 (toll-free number)
Service to notify EPAL of leaks in public locations (with the precise indication of the location).

Fax | +351 213 251 397
Email | [email protected]

EPAL Shops 

Head Office 

Avenida da Liberdade, 24
1250-144 Lisboa

Business Hours | Working days - 8:30 am-7:30 pm

'Loja do Cidadão' 

Edifício Atlanta II
Rua Abranches Ferrão 10-C
(next to Laranjeiras Metro Station)

Business Hours | Working days - 8:30am to 7:30pm / Saturdays - 9:30am to 3pm

General

Telephone | +351 213 251 000
Fax | +351 213 251 397
Email | [email protected]

Customers, Products and Services

Telephone | +351 213 251 000
Email | [email protected]

Correspondence

Direct Customers Department
Avenida da Liberdade, 24
1250-144 Lisboa
or
Apartado 2881
1122 Lisboa Codex

Image and Communication Services

Telephone | +351 213 251 140
Fax | +351 218 552 810
Email | [email protected]