From January, your water bill will be even more detailed. It will also count in litres for EPAL, Águas do Norte, Águas da Região de Aveiro and Águas de Santo André

From January, your water bill will be even more detailed. It will also count in litres for EPAL, Águas do Norte, Águas da Região de Aveiro and Águas de Santo André


From January 2019, water bills issued by EPAL, Águas do Norte, Águas da Região de Aveiro and Águas de Santo André will show water consumption in litres. This change will have no impact on the value of the bill.

This new way of showing the values in litres is intended to make consumers’ water consumption much clearer, so they have a much greater awareness of how much they can save, and in this way contribute to a responsible use of this increasingly precious good.

With information about consumption easier to understand, the customer can check, regularly, if they are consuming more or less litres of water in their home. The objective is to encourage saving through better management of day-to-day use.

In Lisbon, average daily domestic consumption is 149.1 litres of water per person. Do consumers know how many litres of water they use per day? Do they know if they are using more or less? These are the questions that the four companies in Grupo Águas de Portugal put to the families who are going to be able to check their consumption in litres in their bill and divide by the number of people in the household to find out if they are using more or less than the average.

After the first scheduled meter reading is done, or the reading is sent in by the customer, the exact number of litres consumed will become a normal part of the bills.

This change, at the beginning of the new year, will be supported by an information and awareness campaign which, in the meantime, has already been started in order to encourage savings in water consumption.